Oral
Communication
Responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, with respect.
Leadership Levels
Organization/Staff
Expresses thoughts, ideas and concerns clearly.
Transactional
Encourages others to express opinions, ideas & concerns, and listens empathetically.
Relational
Identifies barriers to communication and ways to overcome.
Transformational
Conducts credible briefings to diverse audiences.
Competency
Behavior Indicators
Effectively communicates within a wide range of contexts.
Effectively gains support for a position or proposal through persuasive discussion.
Influences unit’s performance through effective feedback, coaching, counseling, and mentoring.
Demonstrates sensitivity to personal space, touch, and cultural & individual differences that affect communication.
Actively listens to others in personal discussion or in open forums and responds appropriately.
Responds appropriately to challenging questions or comments.
Skillfully probes and questions to help others reflect and create insight.
Leadership Essential
Accurately and effectively transform thoughts & vision into words, and successfully convey a message in a way that does not lose its meaning, to a targeted group of people.
Emotional Intelligence
Training Formula
Clearly Presents Information
Present information in a logical manner, using appropriate phrasing and vocabulary.
Foster Two-Way Communication
Listens/pays attention actively and objectively to maximize understanding.
Adapt Communication
Tailors communication to diverse audiences. Effective with varied organizational levels.
Communicate Complex Messages
Overcomes resistance & secures support for ideas or initiatives through high-impact communication.
Training Tools & Resources
Public
Speaking
Presentation
Skills
Multi-Media
Management
Development Activity
Elements of Multi-Media
Effectively communicate your ideas: Selling a product, outlining
a proposal, conducting a seminar, or generating support for a project.
A well designed presentation can have a lasting impression about you and your organization.
Interactional Model and Transactive Models of Public Speaking
Conceptual Model for Multimedia
Multi-Media Presentation
