Written
Communication
Expresses facts and ideas in writing in a clear, convincing and organized manner, appropriate to the audience and occasion. Critiques the writing of others in a constructive manner.
Leadership Levels
Organization/Staff
Makes written work clear, easy to follow and relevant.
Transactional
Drafts, edits and reviews for approval: Correspondence, plans, project proposals.
Relational
Uses written communications, to gain understanding & commitment for action.
Transformational
Uses a variety of media, to gain widespread understanding, internally and externally.
Competency
Behavior Indicators
Effectively communicates within a wide range of contexts.
Effectively gains support for a position or proposal through persuasive discussion.
Influences unit’s performance through effective feedback, coaching, counseling, and mentoring.
Demonstrates sensitivity to personal space, touch, and cultural & individual differences that affect communication.
Actively listens to others in personal discussion or in open forums and responds appropriately.
Responds appropriately to challenging questions or comments.
Skillfully probes and questions to help others reflect and create insight.
Leadership Essential
Accurately and effectively transform thoughts & vision into words, and successfully convey a message in a way that does not lose its meaning, to a targeted group of people.
Emotional Intelligence
Training Formula
Clearly Presents Information
Write brief, factual material (notes) in a clear, logical manner, using correct grammar & punctuation.
Foster Two-Way Communication
Write longer, straightforward documents (summaries) that are comprehensive, yet concise.
Adapt Communication
Write documents that provide in-depth information; combine information, from multiple sources.
Communicate Complex Messages
Write complex, highly specialized issues (policy, legal documents); transform technical information for non-specialist audiences.
Training Tools & Resources
Writing
Basics
Creative
Writing
Content
Construction
Development Activity
Develop a report in a logical order, so that your reader can follow.
Bear in mind that brief summaries, clear headings and succinct writing are valuable skills.
Be objective, using third person and reported speech, sticking to the facts and keeping it short and simple.
Use a clear layout, with numbered points for sub-headings.
Use fonts and sizes to differentiate main, sub- and other headings
Write an Impact Report
