Adaptability
& Flexibility
Open to change and new information; adapts behavior and work methods in response to changing conditions or unexpected obstacles. Adjusts rapidly to situations warranting attention and resolution.
Leadership Levels
Organization/Staff
Is willing to learn and use new procedures and technology.
​
Transactional
Adapts supervisory style to individual needs of employees.
​
Relational
Applies leadership and management skills to newly-assigned positions and duties.
​
Transformational
Responds to changing priorities & resources with optimism, encouraging staff to respond positively and proactively.
Competency
Behavior Indicators
Adapts supervisory style to individual needs of employees.
​
Applies change management principles (e.g., understanding the change involved, differentiating between change and transition;
handling resistance and group dynamics, using systems approaches, articulating the benefits of the change for individuals and the organization) to implement change in work.
​
Fosters flexibility through cross-training and developmental assignments.
​
Keeps employees informed of how their work effort is related to the change; and expectations to participate in the new effort.
​
Recognizes when a situation calls for, or could benefit from, a different approach.
​
Responds to differing circumstances and individual customer and employee needs.
​
Uses flexible systems enabling better work/life balance.
Change Management
Willingly adapts to constantly changing circumstances while maintaining a corporate perspective; the ability to engage in continuous learning, to adjust the application of KSAs to address new challenges as contextual realities change.
Leadership Essential
Emotional Intelligence
Training Formula
Increase Personal Effectiveness
The ability to build solid relationships of trust and respect inside and outside the organization. To understand general attitude, temperament, decision-making methods, and communication styles.
​
Self-Awareness:
Being aware of your own needs, values and emotions and their impact on your behavior.
​
Self-Management:
Keeping your emotional reactions in check, and controlling feelings that could result in destructive behavior.
​
Social Awareness:
Being in tune with other's feelings and needs.
​
Relationship Management:
The ability to build relationships based on mutual trust and respect.
Training Tools & Resources
Personality
Profile
Values
Assessment
Motivation
Theory
Development Activity
Strategic Skills:
Develop competencies to expand awareness of organizational functions and strategy.
​
Interpersonal Skills:
Develop competencies that increase effectiveness to work with and manage other employees or teams.
​
Personal Effectiveness:
Competencies related to performance and personal development
Stretch Assignments
