Conflict
Management
Identifies and takes steps to prevent situations that could result in unpleasant confrontations. Manages and resolves disagreements in a constructive manner to minimize negative impact.
Leadership Levels
Organization/Staff
Uses interest-based approaches to resolve conflict.
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Transactional
Keeps employees fully informed and actively listens to concerns about work-related issues (organizational changes, work-life quality).
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Relational
Provides support and resources (programs and training) to help employees manage and resolve conflict in a constructive manner.
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Transformational
Actively seeks out involvement from key stakeholders outside the Organization on potentially difficult and contentious issues (changes in procedure, program, product) before deciding a course of action.
Competency
Behavior Indicators
Actively involves employees in resolving differences over work issues ensuring employee and organizational concerns are balanced.
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Actively listens to the concerns of employees regarding issues such as organizational changes, quality of work life, and other issues that might cause employees worry or stress.
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Anticipates the range of reactions that typically occur when change is introduced.
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Holds staff accountable for avoiding and resolving conflicts.
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Is knowledgeable of appropriate policies and procedures in dealing with conflicts.
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Recognizes potential for violence and sabotage in the workplace and takes preventive action to address problems with troubled employees.
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Refers complex conflicts and others not amenable to informal resolution to mediation specialists.
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Takes preventive action to assure on-the-job safety and security.
Leadership Essential
Has a sense of presence and self-assurance; recognizes how emotions and moods affect the organization and adapts accordingly; sets a personal example of expectations; shares credit and gives opportunities for visibility of others.
Emotional Intelligence
Training Formula
Increase Personal Effectiveness
The ability to build solid relationships of trust and respect inside and outside the organization. To understand general attitude, temperament, decision-making methods, and communication styles.
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Self-Awareness:
Being aware of your own needs, values and emotions and their impact on your behavior.
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Self-Management:
Keeping your emotional reactions in check, and controlling feelings that could result in destructive behavior.
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Social Awareness:
Being in tune with other's feelings and needs.
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Relationship Management:
The ability to build relationships based on mutual trust and respect.
Training Tools & Resources
Personality
Profile
Values
Assessment
Motivation
Theory
Development Activity
Strategic Skills:
Develop competencies to expand awareness of organizational functions and strategy.
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Interpersonal Skills:
Develop competencies that increase effectiveness to work with and manage other employees or teams.
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Personal Effectiveness:
Competencies related to performance and personal development
Stretch Assignments
