Business Acumen

 

This core competency involves the ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization’s mission, and to use new technology to enhance decision making.

 

• Financial Management: Prepares, justifies, and administers the budget for the program area; uses cost-benefit thinking to set priorities; monitors expenditures in support of programs and policies. Identifies cost-effective approaches.

 

• Human Resource Management: Assesses current and future staffing needs based on organizational goals and budget realities.  Using merit principles, ensure staff are appropriately selected, developed, utilized, appraised, and rewarded; takes corrective action.

 

• Technological Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.  Develops strategies using new technology to enhance decision making.  Understands the impact of technological changes on the organization.

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• Gartner defines customer Experience Management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” It is a strategy that requires process change and many technologies to accomplish.